PC Lifecycle Management: Boosting Productivity and IT Efficiency

Over the years, we have developed IT best practices for each stage of the PC lifecycle. These best practices enable us to deliver increasing business value to the company. Executive Overview To deliver improved services and invest resources in new infrastructure and business capabilities, Intel IT has streamlined our PC lifecycle management processes, boosting both employee productivity and IT efficiency. We're building a foundation that lets us take advantage of new technology and trends as they emerge. We treat PCs as a strategic asset, because they are Intel's primary productivity tool. We have standardized on a fully featured mobile business PC platform that simplifies our client landscape and provides employees with the best possible user experience and performance. Over the years, we have developed IT best practices for each stage of the PC lifecycle. These best practices enable us to deliver increasing business value to the company. • Optimal PC refresh. We determined that a two to four-year PC refresh cycle is optimal, resulting in a lower total cost of ownership. • Deployment of new technology. We try to touch a PC only once, resulting in lower support costs. We also constantly improve our processes to address changing business needs. • Inventory management. A centralized procurement strategy provides economy of scale through distributed licensing. An industry-standard desktop management system improves inventory accuracy, security, and governance. • Build and image management. By using a standard configuration and a single build process, we reduced the time it takes to release a new build from six months to 10 weeks. • Service Desk support. A consolidated approach to IT services frees business groups to concentrate on their core competencies. We also implemented self-service and automated support processes to further increase efficiency. • Decommissioning and retirement. We proactively decommission older systems that no longer deliver adequate performance or provide optimal security protections. In addition, we create and invest in new technologies that can help simplify our PC lifecycle management processes and reduce support costs. Some examples include client health monitoring tools and remote PC management using the latest generation of Intel® Core™ vPro™ processors, which feature Intel® Active Management Technology (Intel® AMT). IT@INTEL The IT@Intel program connects IT professionals around the world with their peers inside our organization – sharing lessons learned, methods and strategies. Our goal is simple: Share Intel IT best practices that create business value and make IT a competitive advantage. …